Customer Service Specialist

Loop, not-for-profit organization, near trains, is seeking a Customer Service Specialist for high-volume in-bound call center. Candidate must be highly organized, able to handle multiple priorities, be detail-oriented, and possess strong analytical and problem solving skills. Responsibilities include answering a wide variety of customer concerns, including technical support of Web-based programs and services. Candidate must acquire comprehensive product knowledge and be able to cross-promote to meet customer needs. Position will have extensive phone contact, and will handle order processing, database queries, account management, order tracking and order fulfillment needs. This team player must have excellent verbal and written communication skills. A minimum of 2-4 years customer service experience required. Bi-lingual English/Spanish preferred. Send resume and salary history to: Human Resources, National Restaurant Association Educational Foundation, 175 W. Jackson Blvd., Suite 1500, Chicago, IL 60604 or email to cs@nraef.org or fax to 312-583-9825. EOE

Company: National Restaurant Association Education Foundati
Email: cs@nraef.org
Address: 175 W. Jackson Blvd., Suite 1500
Chicago,IL 60604
Fax: 312-583-9825