Field Service Technician - Chicago

Rackable Systems, Inc. (NASDAQ: RACK) is a leading provider of server and storage products for large-scale data center deployments. Our built-to-order, Eco-Logical™ system designs feature superior density, greater efficiency, high performance, improved thermals and complete lights-out management to help customers achieve lowest TCO. 

Our unique, open architecture Eco-Logical™ servers and storage in x86 1U, 2U, 3U and 4U form factors are configured in industry-first, half-depth, "back-to-back" rack mounting. In addition to improved system density, our platforms feature reduced power consumption, better cooling designs and simplified serviceability-with a tremendous breadth of configuration options to support specific application requirements for a broad range of customers. Our design advantages have proven to lower Total Cost of Ownership in the data center. 

Founded in late 1999, Rackable Systems was able to achieve immediate customer traction, and we continue to provide innovative data center solutions to top-tier organizations worldwide. Our customersinclude Amazon.com, Electronic Arts, Lawrence Livermore National Laboratory, Microsoft, nVidia, Oracle, Tellme Networks, University of Florida, UCSC Human Genome Project, Webex and Yahoo!.

 

 

Field Service Technician

Summary  

Responsible for the in-house or on-site installation, warranty servicing, maintenance and/or repair of products sold to customers. 

 

Essential Duties and Responsibilities

• Service product equipment with limited technical or direct supervision
• Provides consulting assistance to the customer on a variety of issues relative to the operation, set-up and maintenance of the equipment.
• Supports the “hot line” and responds to technical customer inquiries.
• Maintain customer confidence through technical expertise, including efficient and effective troubleshooting methods;
• Maintain detailed records of service visits, including the technical problems encountered and parts employed to correct those problems;
• Develop technical reports and spare parts kits replacement orders for local office and assigned customers;
• Report safety problems and repetitive or costly repair problems to appropriate parties.
• Moderate travel (40%) required.

 

Competencies                                                 

 

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

 

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

 

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions ; Uses equipment and materials properly.

 

Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

 

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.; Completes tasks on time or notifies appropriate person with an alternate plan.

 

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

 

Innovation - Displays original thinking and creativity; Generates suggestions for improving work.

 

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

• A successful candidate will possess appropriate technical and computer skills to build systems, diagnosis failures and repair systems to send out to customers.
• Knowledge of procedures for installing, configuring, upgrading, troubleshooting and repairing hardware and peripherals.

 

Education and/or Experience                                                 

 

• Associates Degree in Electronics Engineering Technology or similar field. Or equivalent combination of training and experience.
• 2-3 years experience in related field, or equivalent combination of training and/or experience.

 

Language Skills                                              

 

Ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  Ability to print and speak simple sentences.

 

Mathematical Skills                                                    

 

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

 

Reasoning Ability                                           

 

Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

 

Computer Skills                                              

 

To perform this job successfully, an individual should have knowledge of Navision ERP System Manufacturing software.

 

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to stand; sit and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

 

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this Job, the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Please apply at: https://home.eease.com/recruit/?id=8431  

 

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