Entertainment Cruises Servers Job Overview

COMPANY Entertainment Cruises
JOB TYPE Seasonal/Part-time
WAGES Hourly
LOCATION Navy Pier
600 E. Grand Ave
Chicago, IL 60611

Server Job Description

The main objective of a server is to ensure that his/her guests leave the Odyssey with unforgettable memories of their experience. Not only are they to enjoy good food, beverage, sightseeing and entertainment, but they should enjoy hospitality more gracious than they could have anywhere else.

Server’s responsibilities include greeting tables and providing the guest with cruise information, taking and ringing beverage and food orders, table maintenance, food and wine presentation and service, dining room reset, and sidework. Servers must be able to provide a complete food description of all menu items. They must be able to describe all wines by the glass, and have basic knowledge of the wine list and all liquor products that are available. Servers are responsible for check presentation and collecting payment for onboard purchases. Servers must be 21 years of age.

The server must maintain a professional and friendly manner, consistent with the Odyssey Server Manual and the Odyssey Service System Standards. This includes understanding and demonstrating the Odyssey Identity Statement,. Odyssey Shared Values and the Five Hospitality Behaviors. Servers must also help other teammates in other departments if needed.

Odyssey believes all employees should work together to achieve excellence through mutual respect and teamwork. A positive work environment will foster a positive guest experience!

Our severs are bright, energetic, "take charge" people who have the stamina to lift, transport and break-down heavy trays, climb up and down stairs, and be active on their feet for at least eight hours of the day. Servers are required to lift tables and chairs on and off the boat as needed for deck reset. The server must maintain a clean, professional and positive work area at all times, as well as clean and professional uniform standards.

The work can be challenging, but the rewards will be great. Welcome aboard!