Security Services Scheduling Manager

Location:
Chicago, IL 60606

Salary/Wage:
33,000.00 - 38,000.00 USD /year

Status:
Full Time, Employee

Job Category:
Administrative and Support Services

Relevant Work Experience:
2+ to 5 Years

Career Level:
Manager (Manager/Supervisor of Staff)

Education Level:
Associate Degree

E-mail:
cameron.walker@securitasinc.com


Securitas Security Services USA, Inc has a dynamic Scheduling Manager opportunity available in our Downtown, Chicago, IL office.

DESCRIPTION: Independently manages, establishes, maintains and reviews schedules. Provides management support for shared services functions including payroll and accounts receivable processes. Matches available staff to posts. Notifies staff of schedules. Minimizes avoidable overtime through effective scheduling strategies. Contacts and re-deploys staff to fill call-offs. Responds to schedule changes and client requests. Must excel with SAFES.

JOB SPECIFICATIONS:
1. Manages the scheduling of Security Officers and supervisors at client sites; manages the scheduling process to optimize operating results and to keep avoidable overtime (AVOT) to a minimum; determines best resolution to staffing issues and problems.
2. Maintains site coverage at all times; tracks requests for time off including vacation and personal leave requests to ensure site coverage; responds to emergency situations, call-offs, and absences to ensure that client sites have coverage; acts as call in center for remote posts.
3. Ensures that accurate timekeeping, payroll, and billing data is posted in SAFES; verifies billing and payroll reports and corrects discrepancies; interfaces with accounts receivable and payroll departments to make corrections.
4. Maintains current knowledge of site contracts and requirements, of Security Officer training, availability and time worked, and of client exclusion lists.
5. Coordinates scheduling changes with management, supervisors, and staff; serves as a liaison with clients, management, and staff in resolving scheduling, training, billing and payroll problems.
6. Ensures that an adequate on call security force is available to cover vacancies created by absences and call-offs.
7. Coordinates the daily schedules and assignments of supervisory staff; briefs supervisors on changes to post schedules and new Security Officer schedules.
8. Advises management and/or Human Resources staff of openings as they occur; assists in the screening of Security Officer candidates; interviews new Security Officers to ascertain their availability for various shifts; matches Security Officers with site requirements and qualifications.
9. Recommends removal of Security Officers from posts based on client complaints, attendance problems or other performance issues; advises management of any staffing problems that may arise as client requirements change.
10. Maintains records of Security Officer qualifications, certifications and training and coordinates on-site training requirements with site supervisor to meet client needs.
11. Manages key and equipment control processes.
12. Performs tasks and duties of a similar nature and scope as required for assigned office.

MINIMUM QUALIFICATIONS AT ENTRY
Education/Experience: Associate’s Degree and 2 years of related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.

Competencies (as demonstrated through experience, training, and/or testing):
· Thorough understanding of security operations.
· Ability to maintain professional composure when dealing with unusual circumstances.
· Demonstrated knowledge of mathematical concepts including computation of rates, ratios, percentages, averages and reconciliation.
· Ability to direct work by providing instructions in written, oral, diagrammatic, or schedule form.
· Demonstrated knowledge of standard office productivity software.
· Ability to read, analyze, and interpret various internal and external documents and reports.
· Ability to write reports and correspondence in a clear and concise manner.
· Strong planning, organizing, and leadership skills.
· Ability to communicate clearly and concisely.
· Ability to be an effective team member.
· Strong customer service and service delivery orientation.
· Strong interpersonal skills, with ability to interact effectively at various social levels and across diverse cultures.

EOE/AAPM/F/D/V