Customer Service Representative

Dyson is a company with a passion for innovation and developing products that are different and better. This ethos has propelled Dyson from being a dominant player in the UK, to a truly global company enjoying huge international growth. Since the launch of the DC07 vacuum in the United States in 2002, Dyson has made a significant impact in the Floor Care Industry. Success at Dyson requires enthusiasm, dynamism, entrepreneurial flair, and most importantly a desire to truly challenge the norm.

A career with Dyson will provide you with a very tangible opportunity to make a difference within the Customer Care team of a growing company. This is a unique opportunity to join a team where your contributions can make a difference.

Our Customer Care team handles calls from customers with pre-sales support inquiries, after-sales support issues, technical questions on products, and cross-selling Dyson products & services to existing customers. Our fast-paced and changing environment will enable you to develop, implement, and deliver service solutions to meet business needs.

We are looking for enthusiastic employees that want to embrace challenge and demonstrate entrepreneurial spirit.

Key Responsibilities:
· Responsible for successfully handling 60-80 customer calls per day.
· Daily call tracking for sales order entry, advice calls, warranty parts & repairs.
· Provide customer satisfaction through effective and timely resolution of a variety of customer inquiries.
· Strives for one-call resolution of customer issues.
· Meet Dyson’s productivity and quality expectations and standards.
· Empowered to handle escalated customer inquiries with the end-goal being complete customer satisfaction.
· Uses available resources and sound judgment to deliver exceptional customer service.
· Genuine desire to work cooperatively with others and to be part of a team.
· Supportive of co-workers and promote a positive attitude. Consistent, pleasant attitude towards helping customers.
· Demonstrates positive and cooperative behavior with customers and coworkers.
· Displays initiative and is productive with minimal supervision.
· Successfully complete New Hire Training and any additional training provided.
· Keeps aware of all changes by reading and understanding documentation provided either through Dyson resources, team meetings, Call Center handouts, or training.
· Flexibility—the ability to adapt to and work effectively with a variety of situations. Flexible schedule which may include evenings and weekends.
· Assist with special projects as dictated by business need


Key Qualifications:
· Minimum of two years experience in a Customer Service or retail position; Call Center or customer service environment is preferred.
· High School diploma or equivalent required, some college preferred.
· High level of customer service orientation required—a desire to help or serve others, to identify and meet their needs.
· Excellent demonstrated negotiating and customer service skills with the unique ability to handle customer inquiries on a day-to-day basis.
· Strong written and verbal communication and interpersonal skills are required.
· Self-motivated and an exceptional team player.
· Proactive with a drive for results.
· Knowledge of customer relationship management software (Siebel) and call management systems (Avaya BCMS/CMS) is preferred.
· Analytical Thinking—understanding a situation by breaking it into smaller pieces, or tracing the implications of a situation in a step-by-step, causal way.
· Conceptual Thinking—understanding a situation or problem by putting the pieces together. Includes identifying patterns or connections between situations that are not obviously related and identifying key or underlying issues in complex situations. Ability to troubleshoot and answer questions about Dyson products.


Dyson offers an enjoyable work atmosphere, competitive salary and benefits package. Our offices are located in the River North district in downtown Chicago. Interested candidates should apply on-line at: www.dyson.com/careers. Applications are only accepted on-line.

Dyson is an Equal Opportunity Employer AA m/f/v/d