Customer Service Representative – Full Time

Legacy.com, Inc., seeks a customer service expert to help maintain our standard for excellence.

We're famous for our customer service. Our customers have given us such kudos as "faster than a speeding bullet," "best vendor in the free world," and "we need to clone you guys, and send the clones to staff all of our other vendors."

This is your chance to join our team.

The main responsibility of this position is to provide quality customer service to our Web site users and newspaper clients. Hours are 8:30 a.m. – 5:00 p.m., Monday through Friday. The position is located in our downtown Evanston office. To apply, please send a cover letter and resume. In your cover letter, let us know your salary requirements. (For part-time customer service positions, see our "Customer Service Representative – Part Time" ad.)

Responsibilities:
· Handle phone and email inquiries from customers
· Maintain knowledge of product lines, services and company policies; communicate this knowledge in a clear, courteous, and professional manner
· Determine cause of problems and recommend solutions
· Understand the proper escalation procedures and use judgment to determine when escalation is appropriate
· Assist with review of Web site content

Qualifications:
· At least 1 year customer service experience required; 3-5 years preferred
· Excellent written and verbal communication skills
· Decisiveness, sensitivity, problem solving
· Demonstrated attention to detail
· Comfort with Windows, Outlook and Office
· Handle sensitive information in mature fashion

Education:
· Bachelor’s degree or equivalent

Benefits include:
· Medical and dental insurance
· 401K plan
· Paid vacation
· Stock options
· Convenient downtown Evanston location near CTA and Metra; RTA and CTA pretax payroll deductions
· Casual dress every day
· Free coffee, tea, soda and snacks, and free weekly meal
· Annual holiday party and other company outings
· Friendly, team-oriented, open environment
· Opportunity for advancement/ great potential for career growth

Legacy.com, Inc., a financially strong online media company founded in 1998, is the leader in online obituary and memorial products, serving more than 500 newspapers, including 45 of the largest 50 markets in the U.S. and a growing number of markets in Canada and the U.K. Visited by more than 10 million users each month, Legacy.com posts obituaries and Guest Books for more than half of all deaths in the U.S. each day. The company's mission is to use new media technology in expanding ways to celebrate people's lives.

Because of the high volume of responses we receive, we cannot answer each applicant individually. We will contact you if there is further interest.

For more information, and to view the Guest Books, visit our web site at http://www.legacy.com