"God Bless the Dream, the Dreamer and the Result." 

Thursday, February 7, 2008

Home Depot Customer Service Positions Job Overview

COMPANY Home Depot
JOB TYPE Full-Time/Part-Time
WAGES Varies
LOCATION 4555 S. Western Blvd.
4555 S. Western Blvd.
Chicago, IL 60609

At The Home Depot, you'll find a dynamic environment where all associates are valued and rewarded accordingly.

We are now hiring for:

Lot Attendant

Please see below for detailed job descriptions.

The Home Depot posts store-level hourly positions year round to ensure that it is able to quickly identify and select the most qualified applicant(s) once a position becomes open and available. If you apply for this position and it is not open and available at this time, please be assured that The Home Depot will maintain your application in their files for 60 days.

During this time your application will remain available fro consideration as opportunities become open and available. Unfortunately, due to the large volume of applications, a representative from The Home Depot will only contact you if they are interested in pursuing you as an applicant.

We are an equal opportunity employer and a drug-free workplace.

Your future. Your community. Your career. Join the Home Depot. And Build Something.

Detailed Job Descriptions

Cashiers provide outstanding and quick checkout service to customers at our registers. Cashiers have thorough knowledge of all policies, procedures and duties related to customer transactions. Cashiers greet all Customers and maintain a safe and organized area to ensure the highest quality customer service experience.

Head Cashiers are responsible for expediting customers through the store's registers by ensuring the efficient operation of the cashier team and front-end operations. This is achieved by ensuring the efficient operation of the registers, influencing and supporting the Cashier team, expediting price checks and identifying high shrink items. This position also involves assisting the supervision and training of Cashiers, taking over Cashier duties as needed and maintenance duties. Head Cashiers also support cashier development and accuracy by utilizing various tools.

Lot Attendants assist customers with the loading of their vehicles in addition to monitoring and maintaining the entrance of the store. Lot associates are also responsible for maintaining a sufficient quantity of carts near the entrance of the store.

Inventory Management Associates work as a self-managed team through operating mobile work stations to process orders and make price changes and signage. IMAs ensure that all daily inventory management tasks for the entire store are completed. IMAs regulate and communicate freight flow while also serving as a Sales Associate to ensure that customer needs are met.

Loss Prevention Investigators are primarily responsible for detaining and interviewing persons apprehended for shoplifting in accordance with local laws and company procedures. LPIs must be able to build partnerships and be responsive to the LP concerns of Loss Prevention Managers, Store Managers, Assistant Store Managers and Store Associates. Key responsibilities include: ensuring the physical security of the store, driving a 'shrink elimination' culture within the store, and writing reports that document apprehensions and recoveries.

Special Services Associates help customers with special orders and projects that require installation. Special Services Associates ensure that Customers receive both the products they ordered and the services they requested in an accurate and timely manner. Special Services Associates will interact with vendors, installers, associates in the store, trucking/shipping companies and the Customers themselves to ensure that excellent customer service is achieved. Special Services Associates will work at the desk answering customer questions (via telephone or in person) and resolving any questions that arise.

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